> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://help.optery.com/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# How does your 30 day money back guarantee work?

Optery is committed to the highest standards of customer satisfaction.  As part of this commitment, we offer a "no questions asked", 30 day money back guarantee for our Removal Services subscription plans.

| Important: The 30 day money back guarantee applies to individual (consumer) accounts only and is ${color}[#f61e1e](not available for business accounts.)

If you are not satisfied with your purchase, within 30 days of your first purchase please follow each of the steps below to obtain your refund. There may only be one "first purchase", therefore, multiple refund requests from the same customer will not be honored.

||| Note: If you request a refund, your plan will immediately be downgraded back down to the Free Basic tier. Once a refund is processed, the Optery subscription service will discontinue immediately.

1. Cancel your subscription plan.  If you are unsure how to do this, follow the steps in this article on our Help Desk: [How do I cancel my plan?](/en/article/how-do-i-cancel-my-plan-4b8mmz/)

2. Send your refund request to support@optery.com. Be sure to include the primary email address on your account.

3. Your full refund will be processed within 5-10 business days.