> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://help.optery.com/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# How Quickly Does Optery Respond to Customer Support Requests?

| Our Customer Support team is available 24/7. 
| We typically respond to support inquiries within 1 - 2 hours, however, response times vary based on the volume of support requests.  It is not uncommon for us to respond within a few minutes, but also not uncommon for it to take a few days when request volumes increase and overwhelm our support capacity.

Answers to most questions can be found in articles posted to our [Help Desk](https://help.optery.com/).  

If you can't find what you're looking for on our Help Desk, you can scroll to the bottom of this page and start a chat with us or send us an email.

Ultimate plan customers receive first priority support.