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# How to Reset Multi-Factor Authentication (MFA) for Organization Members

Organization administrators and other authorized users can reset Multi-Factor Authentication (MFA) for members directly from the **Manage Members** table.
This feature allows you to quickly assist users who are locked out due to MFA issues, such as losing access to their authenticator app or device.

# Who Can Reset MFA?
The **Reset MFA** action is only available to users whose role have access to manage the **Manage Members** page.
# When Should You Reset MFA?
You may need to reset MFA when a member:
* Lost access to their authenticator app
* Changed or lost their mobile device
* Is unable to complete 2-Step Verification
* Is blocked from signing in due to MFA errors

| Resetting MFA removes the user’s existing MFA configuration. The user will be required to set up MFA again during their next login (if MFA is enforced for the organization).

# Reset MFA for a Single Member
To reset MFA for one member:
1. Go to **Manage Members**.
2. Locate the member in the table.
3. Open the action menu (⋮) for that member.
4. Select **Reset MFA**.
5. Review the confirmation modal.
6. Click **Confirm** to proceed.

### What Happens Next
* The system resets MFA for the selected member.
* A success or error message will appear based on the result.
* The member will need to reconfigure MFA on their next login (if required by your organization’s security settings).

# Reset MFA for Multiple Members (Bulk Action)
You can reset MFA for multiple members at once.
To perform a bulk reset:
1. Go to **Manage Members**.
2. Select the checkbox next to each member.
3. Click the **Actions** button.
4. Choose **Reset MFA**.
5. Review the confirmation modal carefully.
6. Click **Confirm** to proceed.

### Important
The confirmation modal clearly states that MFA will be reset for all selected members. This action cannot be undone.
After confirmation:
* MFA is reset for all selected members.
* The system displays success and/or error feedback for the operation.

# Security and Permissions
The Reset MFA action is securely permission-gated:
* Only users with the appropriate role and permission can perform this action.
* All reset actions are subject to system security controls.

# Frequently Asked Questions
###### Does resetting MFA delete the user account?
No. It only removes the existing MFA configuration.

###### Will the user be notified?
The user will be required to set up MFA again at their next login if MFA is enabled or enforced.

###### Can this action be undone?
No. Once MFA is reset, the user must complete MFA setup again.

###### What if the reset fails?
An error message will appear. If the issue persists, contact Optery Support.

|| If your organization enforces mandatory MFA, members must complete MFA setup before accessing the platform again.