> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://help.optery.com/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# My screenshot images and thumbnails are all now missing or not found

In very rare cases some Optery customers with very old accounts may suddenly lose visibility to their screenshots and thumbnails.

If this happens to your account, clear your Optery cookies and the issue should be resolved.