Can I invite someone to my Optery for Family account that already has a pre-existing Optery personal account?

Yes. You can invite someone to your Optery for Family account if they already have an account. Make sure you use the same email address associated with their existing Optery account.

What happens after they join the family plan

After accepting the invitation:

• Their existing Optery account remains active
• Their reports and history remain intact
• The Family Administrator manages their subscription and billing under the family plan

This ensures a smooth transition without affecting their existing account or protection.

If the invited member previously had a paid subscription

If the invited member previously had a paid Optery subscription, contact support after they accept the invitation and provide their account email address. Support will review the account and apply any eligible refund for remaining subscription value.

This ensures billing is handled correctly when the account joins the family plan. Contact support at support@optery.com or via live chat.

Updated on: 18/03/2026