Start by Clicking on the "View" Links in the "Link to Profile" Column of the Dashboard

What Optery does better than any other company, including Google, is help you quickly understand which people search sites (a type of data broker) have profiles on you and are exposing or selling your personal details to anyone in the world. Right now, we have 160+ people search data brokers in our database. Based on the information you provide when you sign up for Optery (e.g. first name, last name, middle name, birth year), we have assembled direct links to your exposed profile pages at the top data brokers.

Click the custom View links on the Dashboard to discover where you're exposed

Sometimes these links are not perfect, and other people may be listed, or you might not be there at all, but in most cases, they allow you to quickly view a snapshot of where your personal details are exposed online. The quality of our results sometimes varies, for example, if you have a common name like "John Smith" or "Mary Smith", it might be difficult to find your profiles among many others with the same name. Adding a middle name or a full birthdate to your Optery profile often helps. Keep in mind, we are cons

Question 2

Why Does Optery Need So Much of My Information?

Accepted Answer

Whether you're going through our signup process, or you've already created an account, you may be asking yourself, "Why does Optery need so much of my information?"

Optery's Minimum Account Creation Requirements

While most free online services only require an email address and password, Optery also requires First Name, Last Name, Year of Birth, Current City, and Current State.

We have a number of other optional fields we recommend, such as Middle Name, Birthdate, Current and Past Addresses, Phone Number, the Names of Relatives and Housemates, and Alternative Names.

Why Optery Needs this Information

We realize providing all this information may be a little uncomfortable, but without it, we could not deliver our service. Providing the required information for creating your account helps us find your profile among the millions of others that are out there, and distinguish you from others who may share a similar name. Without this information, it's not feasible to locate your profiles and submit your removals

For example, let's say that you only wanted to provide us with your First Name. In that case, it would be impossible to find your profile, because there are probably hundreds, even thousands, or even millions of people with the same First Name. Even if you gave us your First and Last Name, there may be hundreds, or even thousands of other people out there with the same name. It really takes First Name, Last Name, Year of Birth, and Current City and State

Question 3

How to Add Multi-factor Authentication (MFA) / 2-Step Verification (2FA) To Your Account For Additional Security

Accepted Answer

Optery supports Multi-factor Authentication (MFA) / 2-Step Verification (2FA) for an additional layer security for your account. Read the steps below for help getting this set up.

Adding MFA / 2FA helps prevent your account from being compromised at login from someone that has guessed or stolen your password. In order to enable MFA / 2FA, you first need to install on your mobile device an authenticator application such as Google Authenticator, Authy, or any other compatible authenticator app. The authenticator app will generate a new six digit Time-Based One-Time Passcodes (TOTP) every 30 seconds. This passcode, which is also sometimes referred to as a "token", will be used when you login as an additional verification that you are true owner of the account, and not an intruder.

Google Authenticator is a free and popular authenticator app available on both iOS (Apple) and Android (Google), so we decided to use it for these instructions.

Follow the Steps Below to Setup 2-Step Verification (2FA) for Your Optery Account Using Google Authenticator

Download and install Google Authenticator from the Apple App Store or the Google Play Store

[](https://apps.apple.com/us/app/google-authenticator/id388497605

Question 4

How Optery Secures Your Data

Accepted Answer

This page explains how we secure and protect our registered users' and paying customers' data.

As a consumer data privacy company, we are fully committed to the security of our customers’ data. When you sign up for our services, you are entrusting us with your personal information and we take that responsibility very seriously. This information page explains how we secure our registered users’ data ( user data ) (“ user data ”) at https://app.optery.com. This page is not intended to replace the official Terms of Service or Privacy Policy for our web site and app, and it does not apply to unregistered visitors to our web site.

As described in our Terms of Service or Privacy Policy, Optery does not sell or rent personal information to any third parties for any purpose. Optery is not a data broker. Optery does not have any financial relationship with any data broker. Optery is not affiliated with any data broker. Optery uses collected data from users to deliver its Removal Services. As a registered user or paying customer, you are the only owner of your Personal Data and can request disclosure or deletion at any time.

Introduction

We utilize a number of technical, organizational and physical strategies and tactics to secure your personal information.

Question 5

Opt out coverage limitations for Radaris

Accepted Answer

This page explains how Optery's Ultimate plan covers Radaris

Whereas most data brokers comply with opt out requests and completely remove personal information from their web sites without too much trouble, Radaris is notoriously difficult and does not fully comply with opt out requests. For this reason, many of our competitors do not cover Radaris. We prefer not to give them a free pass, and continue to pursue multiple channels to have our customers' profiles removed from Radaris.

What information does Optery remove from Radaris, and what are the limitations?

Radaris has two profile types:

(a) a standard "For Sale" profile type

and

(b) a generic aggregated web scrape about your from various sources both past and present (e.g. social networks and public records)

At this time, Optery is able to successfully remove customer profiles from Radaris's standard "For Sale" profile type, however, after that profile is removed, they still do continue to publish their generic aggregated web scrape information about you.

Optery customers should be aware of this current limitation to removals from Radaris. But note that we are continuing to pursue multiple avenues in an attempt to get Radaris to fully comply with removal requests.

Is there anything else we can do?

We're currently submitting complains to the Federal Trade Commission through their ReportFraud.ftc.gov web site, and for our California-based customers, we are also submitting complaints to the Californ

Question 6

What does the "Removal Status" column mean in the Dashboard?

Accepted Answer

The “Removal Status” column only applies to users on a Paid Plan. This column reflects the status of Optery's removal requests to data brokers on your behalf. For users on a Paid Plan, here are the different statuses you might see:

Submitted: we have submitted your removal request to the data broker.
Acknowledged: the data broker has acknowledged our removal request submission.
Removed: we have confirmed the data broker has removed your profile.
Non-Compliant: many data brokers are shady and don't play by the rules. If we submit a removal request and the data broker ignores it or refuses to comply, they are marked as Non-Compliant.
Needs Escalation: something has gone wrong with the removal request or removal process, the opt out is being escalated for more attention.

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