Optery | Help Desk & FAQ

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• Why does Optery combine "Removed" and "Not Found" into one status?

  Your Optery dashboard displays several Opt Out and Exposure Risk Statuses for each data broker such as Search in Process, Personal Info Found Exposed, Submitted, and Removed / Not Found. We have combined the "Removed" and "Not Found" statuses into one status and sometimes customers ask us why we combine these two statuses. Removing hundreds of thousands of profiles from data brokers is complicated work, and combining these two statuses dramatically simplifies reporting and tracking. In a perfFew readers

• What if a "View" link leads to an empty or not found page?

  Clicking through and visiting the "View" links in your Dashboard is the first thing a new user should do after creating an account with Optery. These links direct you to our best initial attempt at finding pages about you at data brokers. Along with your first Exposure Report, this is a quick way to see how many data brokers are exposing your information online. What is often confusing is that we display the “View” links for every data broker, regardless of whether we find your profile at tVery popular

• Do I have to confirm "Yes, that's me" or "No, I'm not there" for each of my profile links on the Dashboard?

  No - you do not need to confirm your profiles by selecting "Yes, that's me" or "No, I'm not there" for each of your profiles. This is an optional step that helps Optery improve its profile matching algorithms, but is completely optional and not required.Very popular

• Why has my removals progress gone backwards or declined?

  Because of this approach, and some common reasons below, sometimes your removals progress will go backwards or decline on a month over month basis.Few readers

• What does the "Plan Coverage" column mean in the Dashboard?

  This column displays the Paid Plan subscription required for Optery to submit removal requests on your behalf to the corresponding data broker.Few readers

• What does the "Exposure Risk" column mean in the Dashboard?

  The “Exposure Risk” column only applies to users on a Paid Plan. This column reflects the visiblity (i.e. exposure) of your profile information at a given data broker. For users on a Paid Plan, here are the different statuses you might see: Search In Progress: we are in the process of locating your exposed profile(s) at this data broker. The more information you provide in your "Manage Profile" page, the more thoroughly we can conduct our search. Your Profile is Exposed: we have found yFew readers

• What does the "Link to Profile" column mean in the Dashboard?

  Clicking through and visiting the "View" links in this column is the first thing a new user should do after creating an account with Optery. These links direct you to our best initial attempt at finding pages about you at data brokers. Along with your first Exposure Report, this is a quick way to see how many data brokers are exposing your information online. What is often confusing is that we display the “View” links for every data broker, regardless of whether we find your profile at theFew readers

• What are "Autogenerated Profile Links" under "show more" in the Dashboard?

  The first link displayed is the same as the "View" link in the "Link to Profile" column of the Dashboard. If you provide more information in your "Manage Profile" page, we will generate additional links for you to explore. For example, if there are different variations of your name, such as an abbreviation (e.g. Samuel and Sam, or Kristine and Kris), or if you have a Maiden name, you can input those name variations in your "Manage Profile" page, along with past cities you've lived in, and thFew readers

• What is "Type of Data Broker" under "show more" in the Dashboard?

  Denotes the type of data broker. There are many different types, e.g. People Search, Email, Phone Number, Marketing, etcFew readers

• What is "Displays Names of Family Members" under "show more" in the Dashboard?

  Indicates whether the data broker displays the names of family members in its profiles. This can be a especially jarring to see the names and profiles of parents, siblings, and children also exposed.Few readers

• What is "Privacy Opt Out Support Email" under "show more" in the Dashboard?

  This is the privacy support email address we have on file for each data broker. Many data brokers will accept removal requests via their Privacy Opt Out Support URL, or you can email them and they will provide you with instructions for opting out.Some readers

• What is "Primary Opt Out URL" under "show more" in the Dashboard?

  This is the URL each data broker has provided for receiving opt out requests. When submitting your removals on your own, you will do so via these URLs.Few readers

• What does the "Removals in Progress" tab mean in the Dashboard?

  The “Removals in Progress” tab only applies to users on a Paid Plan. It displays each data broker that we have submitted a removal requests to on your behalf. It also displays the status of each data broker removal request in the Removal Status column.Few readers

• What does the "Removal Status" column mean in the Dashboard?

  The “Removal Status” column only applies to users on a Paid Plan. This column reflects the status of Optery's removal requests to data brokers on your behalf. For users on a Paid Plan, here are the different statuses you might see: Submitted: we have submitted your removal request to the data broker. Acknowledged: the data broker has acknowledged our removal request submission. Removed: we have confirmed the data broker has removed your profile. Non-Compliant: many data brokers areSome readers

• What does the "Removal Completed" column mean in the Dashboard?

  The “Removals Completed” tab only applies to users on a Paid Plan. It displays each data broker where your profile has been removed, or can no longer be found. For each data broker, you can click the corresponding Link to Profile or Autogenerated Profile Links (after clicking ‘show more’) to confirm your profile is no longer there. If our system is out of sync, and your profile has been re-introduced without us catching it yet, click “Yes, that’s me” or send a message to support@optery.com wiFew readers