• How can I pause my subscription?

  If you want to temporarily stop the billing and plan to continue it later, we have a pause subscription feature. This allows you to temporarily stop the billing and usage of the subscription without canceling it entirely. You can pause your subscription for 12, 24, or 36 weeks, your billing will stop and resume once you reactivate your subscription. You can do it manually by logging into your account. https://app.optery.com/account Go to account and click pause subscription (https:Few readers

• How can I apply a promo code to my account?

  Here’s how you can apply the discount code to your account: Login and navigate to upgrade your plan via the Plans page: https://app.optery.com/plans After navigating to the upgrade process, please click the button next to “Have a promo code?” found before the card information section. Apply your discount code, submit your payment, and the discount will automatically be applied to your subscFew readers

• Why do I see "sales tax" on my invoice?

  Optery subscription plans may include state and local sales taxes, which vary based on your billing address. These taxes are required by law and will be clearly listed on your invoice. Why am I suddenly seeing a sales tax charge when there wasn't one before? Optery regularly reviews tax regulations to ensure compliance. If you weren’t previously charged tax, this may be due to updated nexus requirements in your region. Starting in 2025, we began collecting state and province-mandated taxFew readers

• How Do I Change My Subscription Plan or Term From Monthly to Yearly Billing?

  You can change your plan tier or plan term at any time, and you will not be double-charged. You can save ~17% per year on the price of your account by changing your subscription billing term from monthly to yearly. Visit our Plans page: https://app.optery.com/plans Upgrade or Downgrade your account to your desired plan tier (Core, Extended, or Ultimate) and plan term (Monthly or Yearly). If you would like Yearly billing, then in the upper right of the page, make sure the "Yearly" billiFew readers

• How can I fix an error in my billing or payment?

  If you feel you've been charged incorrectly, or there's an error in your billing or payment, email us at support@optery.com and we'll resolve the issue as quickly as possible. Optery takes billing and payments very seriously and resolves errors in billing or payments with top priority, care and urgency. We are almost always able to resolve billing issues much more quickly and easily versus filing a dispute with your credit card company. We are here to help and customer satisfaction is our 1Few readers

• How do I disable the auto-renewal of my subscription?

  If you do not wish your plan to auto-renew at the end of your current monthly or yearly term, simply cancel plan at any time, and all future billing and auto-renewal will stop. After your paid plan is cancelled, your paid subscription plan will remain active for the remainder of your billing term, and will then downgrade automatically to the Free Basic tier AFTER your billing term ends so you receive the value of your last subscription payment.Few readers

• How do I download my invoices or receipts for my Optery personal account?

  For your Optery personal account, you can download your Optery invoices / receipts from the Invoices tab from inside your account: https://app.optery.com/account?tab=Invoices Downloading Invoices and Receipts for your Optery personal account You should first download the invoice, and then inside the invoice, click the link to "Pay Online", and that will leadFew readers

• How can I delete my credit card from my account?

  Navigate to https://app.optery.com/account Click the three dots to the right of your name Click "Delete" to delete your credit card Deleting your credit cardFew readers

• How do refunds work for Custom Scans?

  Optery is committed to the highest standards of customer satisfaction. As part of this commitment, we offer a "no questions asked", 30 day money back guarantee for our Removal Services subscription plans. However, our refund policy for Custom Scans works differently. Please read on for how the refund policy for Custom Scans works: For Custom Scans, we issue refunds at ourFew readers

• How does your 30 day money back guarantee work?

  Optery is committed to the highest standards of customer satisfaction. As part of this commitment, we offer a "no questions asked", 30 day money back guarantee for our Removal Services subscription plans.Some readers