Optery | Help Desk & FAQ
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Billing & Payments
Help with billing, payments, and renewals.
How Do I Change My Subscription Plan or Term From Monthly to Yearly Billing?
You can change your plan tier or plan term at any time, and you will not be double-charged. You can save ~17% per year on the price of your account by changing your subscription billing term from monthly to yearly. Visit our Plans page: https://app.optery.com/plans Upgrade or Downgrade your account to your desired plan tier (Core, Extended, or Ultimate) and plan term (Monthly or Yearly). If you would like Yearly billing, then in the upper right of the page, make sure the "Yearly" billi
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How can I fix an error in my billing or payment?
If you feel you've been charged incorrectly, or there's an error in your billing or payment, scroll to the bottom of this page and send us the details and we'll resolve the issue as quickly as possible. Optery takes billing and payments very seriously and resolves errors in billing or payments with top priority and urgency. We are almost always able to resolve billing issues much more quickly and easily versus filing a dispute with your credit card company. Please contact our Customer Support
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How does your 30 day money back guarantee work?
Optery is committed to the highest standards of customer satisfaction. As part of this commitment, we offer a 'no questions asked', 30 day money back guarantee.
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