Optery | Help Desk

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• How Do I Change My Subscription From Monthly to Yearly Billing?

  You can save ~17% per year on the price of your account by changing your subscription billing term from monthly to yearly. Log in to your Optery account: https://app.optery.com/login Navigate to the bottom of your Account Details page and click "Cancel Current Plan": https://app.optery.com/account Cancel your plan Return to your Plans page: https://app.optery.com/plans In the upper rightFew readers

• How can I fix an error in my billing or payment?

  If you feel you've been charged incorrectly, or there's an error in your billing or payment, scroll to the bottom of this page and send us the details and we'll resolve the issue as quickly as possible. Optery takes billing and payments very seriously and resolves errors in billing or payments with top priority and urgency.Few readers

• After upgrading my plan, why was I charged more than the normal rate?

  We only bill customers once per month, so when customers upgrade mid-month, we add the pro-rated difference to their next monthly payment. This will result in a larger than expected charge in your next monthly payment to catch you up from the first month. After that first catch up charge, the price will resume back to the normal monthly rate.Few readers

• How does your 30 day money back guarantee work?

  Optery is committed to the highest standards of customer satisfaction. As part of this commitment, we offer a 'no questions asked', 30 day money back guarantee. If you are not satisfied with your purchase, within 30 days of your first purchase please follow each of the steps below to obtain your refund. To be clear, there may only be one "first purchase", therefore, multiple refund requests will not be honored.Some readers