• How can I apply a promo code to my account?

  Here's how you can apply a discount code to your account - whether you're signing up, upgrading, or already an active customer. New Sign-Ups & Plan Upgrades Log in and go to the Plans page: https://app.optery.com/plans Choose your billing term (Yearly or Monthly) and click "Upgrade" on the plan you'd like Add your payment method first Click "Proceed with a New Card" and enter your card detailsOnce added, your cFew readers

• How can I pause my subscription?

  You can pause your monthly Optery subscription for 12, 24, or 36 weeks directly from your Account page. Pausing stops your billing for the length of time you choose and keeps your account and subscription in place, so you can pick up right where you left off. ⚠️ Important: The pause feature is only available for monthly subscriptions. If you are on a yearly plan, pausing is not supported. How to pause your subscription Log in to your Optery account and go to your [AccoFew readers

• Why do I see "sales tax" on my invoice?

  Optery subscription plans may include state and local sales taxes, which vary based on your billing address. These taxes are required by law and will be clearly listed on your invoice. Why am I suddenly seeing a sales tax charge when there wasn't one before? Optery regularly reviews tax regulations to ensure compliance. If you weren’t previously charged tax, this may be due to updated nexus requirements in your region. This applies only to new invoices and does not affect past invoices.Few readers

• How Do I Change My Subscription Plan or Term From Monthly to Yearly Billing?

  You can change your plan tier (Core, Extended, or Ultimate) or your billing term (Monthly or Yearly) at any time. Switching to Yearly billing saves about 17% per year compared to Monthly billing. Changing Your Plan Tier (Upgrade or Downgrade) You can change your plan tier directly from your dashboard at any time. Go to https://app.optery.com/plans and log into your account. Click Plans in the left-hand menu. At the top of the page, select yourFew readers

• How can I fix an error in my billing or payment?

  If you have any questions about a charge or your billing, our Customer Support team is happy to help. Just email us at support@optery.com or chat with us, and we'll take a look right away. Why reach out to us first? We can usually answer billing questions and sort things out much faster than going through your bank or credit card company. Contacting us directly is the quickest and easiest way to get the help you need. To help us assist you faster, please include: The emailFew readers

• How do I disable the auto-renewal of my subscription?

  If you do not wish your plan to auto-renew at the end of your current monthly or yearly term, simply cancel plan at any time, and all future billing and auto-renewal will stop. After your paid plan is cancelled, your paid subscription plan will remain active for the remainder of your billing term, and will then downgrade automatically to the Free Basic tier AFTER your billing term ends so you receive the value of your last subscription payment.Few readers

• How do I download my invoices or receipts for my Optery personal account?

  For your Optery personal account, you can download your Optery invoices / receipts from the Invoices tab from inside your account: https://app.optery.com/account?tab=Invoices Download an invoice Log in to your Optery account. Go to Account > Invoices. Click Download Invoice next to the invoice you want. ![Downloading Invoices and Receipts for your Optery personal account](https://storage.crisp.chat/users/helpdesk/website/-/Few readers

• How can I delete my credit card from my account?

  Navigate to https://app.optery.com/account Click the three dots to the right of your name Click "Delete" to delete your credit cardFew readers

• How do refunds work for Custom Scans?

  Optery is committed to the highest standards of customer satisfaction. As part of this commitment, we offer a "no questions asked", 30 day money back guarantee for our Removal Services subscription plans. However, our refund policy for Custom Scans works differently. Please read on for how the refund policy for Custom Scans works: For Custom Scans, we issue refunds at our dFew readers

• How does your 30 day money back guarantee work?

  Optery is committed to the highest standards of customer satisfaction. As part of this commitment, we offer a "no questions asked", 30 day money back guarantee for our Removal Services subscription plans. Important: The 30 day money back guarantee applies to individual (consumer) accounts only and is not available for business accounts. If you are not satisfied with your purchase, within 30 days of your first purchase please follow each of the steps below to obtain your rPopular