How can I fix an error in my billing or payment?

If you have any questions about a charge or your billing, our Customer Support team is happy to help. Just email us at support@optery.com or chat with us, and we'll take a look right away.

Why reach out to us first?
We can usually answer billing questions and sort things out much faster than going through your bank or credit card company. Contacting us directly is the quickest and easiest way to get the help you need.

To help us assist you faster, please include:

• The email address on your Optery account
• The date and amount of the charge you're asking about
• A short note about your question

You can also view and download your past invoices anytime. See How do I download my invoices or receipts?

Updated on: 27/09/2026