Optery | Help Desk
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If you just created an account or are unsure how to use Optery.
I Just Signed Up for Optery, Now What?
If you just signed up and you're confused what to do next, we understand new products can sometimes be confusing for first-time users. So we've created this guide to help you get started. Start by Clicking on the "View" Links in the "Link to Profile" Column of the Dashboard What Optery does better than any other company, including Google, is help you quickly understand which people search sites (a type of data broker) have profiles on you and are exposing or selling your personal det
Does Optery sell data or have an affiliation with any data broker?
No. Absolutely not. Optery does not sell data to any private, public, or government organization(s). Optery is not a data broker. Optery does not have any financial relationship with any data broker. Optery is not affiliated with any data broker.
Do Not share your personal email or pay any money to data brokers linked to from Optery
In order to provide all users with options for removing themselves from data brokers for free, we link to data broker pages where opt outs can be submitted self-service.
After upgrading, how long does it take for my profiles to be removed?
Unfortunately, removing you from hundreds of data brokers does not happen instantaneously, or even overnight. Some data brokers process removals within 24 hours, but others take several weeks, or even months to comply. The answer to this question also varies heavily depending on the data broker. For example, The California Consumer Privacy Act, also known as the CCPA - the most strict privacy law in the U.S. - actually gives data brokers a 45 day grace period to comply with an opt out reque
Does Optery share the email address or phone number I provide with the data brokers when opting me out?
No. Optery does not share the email address or phone number you provide with data brokers when opting you out. Most data brokers require an email address to process an opt out request. With an Optery paid plan, we autogenerate custom email addresses for your opt out submissions that we manage for you behind-the-scenes, so your inbox is spared and to be clear: your personal email address is never shared with any data brokers. If you are submitting opt out requests to data brokers on yo
How often does Optery run scans for my profile at data brokers?
For users on the Free Basic account we run Exposure Report scans approximately every three months (i.e. quarterly). For users on a paid plan (e.g. Core, Extended, Ultimate) we run scans regularly and the cadence changes throughout the life of your plan. For example, over the first ~15 days, we are running scans approximately every other day as we are kicking off your opt outs and there's a lot of activity. After the first ~15 days, scans are run approximately a couple of times per week for
When my data is removed from a data broker, is this permanent?
Unfortunately, after removing your data from a data broker, this is generally not permanent. The answer to this question also varies heavily depending on the data broker. Every data broker honors opt outs a little bit differently. Some data brokers honor opt outs indefinitely, but others require annual effort to ensure your name and personal info stays removed. For example, The California Consumer Privacy Act, also known as the CCPA - the most strict privacy law in the U.S. - actually permi
What if my profile is still exposed at a data broker, even though Optery has labeled it "Removed / Not Found"?
Please send us a message with the link to your profile using the Optery Help Desk. Any additional info you provide will be helpful, but is not required (e.g. screen shots, the full name listed on the profile, etc). We will investigate immediately, and follow up with you accordingly. Optery uses matching algorithms (similar to Google) to locate and mark your profile "Found" or "Not Found". Our matching algorithms are continually improving, but are not perfect (similar