Articles on: Getting Started

How can I request a fresh Exposure Report scan?

The Optery Exposure Report was revolutionary in the personal data removal category when first released in 2021. Competing services have spent years trying to copy the feature and a few now have rudimentary versions covering a small number of data brokers. The Lead Analyst for Security at said this of the Optery Exposure Report:

"Open the report and prepare to be amazed ... Unlike any other product I’ve seen, Optery doesn’t just state that your data was found, like IDX Complete. It also doesn’t simply list the found data items, like DeleteMe. Rather, the report presents you with a screenshot of your actual profile data on the site."

The matching algorithm for the Optery Exposure Report usually does an excellent job of "finding" your profiles with high accuracy, but unfortunately, it is not perfect.

Additionally, it is sometimes constrained by limited profile information beyond the bare minimum required to create an account (i.e. first name, last name, city, state, and birth year). When a user first signs up, Optery queues the Exposure Report scan for ~20 minutes to allow time for the user to add more profile info. Then the scan runs. Then the report is delivered in about 1 hour. If you wait beyond that 20 minutes to input your additional profile information, the first scan will not incorporate the additional info you input.

In cases like this, or others like it, customers often ask "How can I get a fresh Exposure Report scan run?"

Firstly, for paying customers (i.e. Ultimate, Extended, Core), it is not really necessary. This is because Optery performs ongoing scans and removals based on the most up to date profile information on a monthly basis. Especially for Ultimate and Extended customers where the initial automated scan is supplemented with subsequent scans and manual reviews by a human privacy agent on an ongoing basis. To be clear though, only the initial Exposure Report and ongoing Removals Reports send screenshots. The other scans are happening in the background and do not send screenshots.

However, some customers have a need to physically see a fresh Exposure Report scan with screenshots immediately. For example, if the first Optery Exposure Report scan ran before the customer was able to input additional profile information, and they would like to see a fresh initial report based on the new information. Or if a customer prefers to remain on the Free Basic account and not upgrade to a paid plan, or if the customer simply wants to double-check the work of a competing service.

For these cases, Optery offers the “Custom Scan” feature where you can manually purchase fresh scans with screenshots on demand so you can run new scans when you need them, like after updating your profile info, or across different past cities and states.

Updated on: 17/06/2024

Was this article helpful?

Share your feedback


Thank you!