How Quickly Does Optery Respond to Customer Support Requests?
Our Customer Support team hours are Monday - Friday from 9am - 5pm U.S. West Coast time, excluding major U.S. holidays
We typically respond to support inquiries within 1 - 2 business days, however, response times vary based on the volume of support requests. It is not uncommon for us to respond within a few minutes, but also not uncommon for it to take a few days when request volumes increase and overwhelm our support capacity.
Answers to most questions can be found in articles posted to our Help Desk.
If you can't find what you're looking for on our Help Desk, you can scroll to the bottom of this page and start a chat with us or send us an email.
Ultimate plan customers receive first priority support.
We typically respond to support inquiries within 1 - 2 business days, however, response times vary based on the volume of support requests. It is not uncommon for us to respond within a few minutes, but also not uncommon for it to take a few days when request volumes increase and overwhelm our support capacity.
Answers to most questions can be found in articles posted to our Help Desk.
If you can't find what you're looking for on our Help Desk, you can scroll to the bottom of this page and start a chat with us or send us an email.
Ultimate plan customers receive first priority support.
Updated on: 30/05/2022
Thank you!