Optery | Help Desk & FAQ
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Everything related to your account: password, notifications, deleting account
How Optery Secures Your Data
This page explains how Optery secures and protects our registered users' and paying customers data.
How to Add Multi-factor Authentication (MFA) / 2-Step Verification (2FA) To Your Account For Additional Security
Multi-factor Authentication (MFA) / 2-Step Verification (2FA) adds an extra layer of security to help prevent your account from being compromised at login from someone that has guessed or stolen your password. In order to enable MFA / 2FA, you will first need to install on your mobile device an authenticator application such as Google Authenticator, Authy, or any other compatible authenticator app. The authenticator app will generate a new six to eight digit Time-Based One-Time Passcodes (TOTP) every 30 seconds. This passcode, also sometimes referred to as a "token", will be used at login as an additional verification that you are true owner of the account, and not an intruder.
How do I set up a password if I created my account with Google Sign In?
To create a password for a normal email address + password sign in after you have already created your account using Google Sign In, you must use the password reset feature. After resetting your password, you can log in to your Optery account using your email address and your new password. In this way, you can bypass the Google Sign In process.
I've Lost My Password - How Do I Reset My Password?
If you've lost your password or you can't log into your account, reset your password using the steps below. Visit https://app.optery.com/forgot-password Enter the email address you used to log into your account Click "Send Instructions" Check your email to locate your password reset instructions. If you can't find the email, check your Spam folder, or you might need to wait up to 10 minutes for the password reset instructions to arrive F
How do I delete my account?
You can delete your account at any time. For security reasons, we require you to delete your own account. Log in to your Optery account Click on Account in the left navigation Scroll to the bottom of the page and then click the red button that says "Permanently Delete My Optery Account" After you confirm, your account and associated information will be deleted. This is permanent, and cannot be undone.