Optery | Help Desk

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• What's the difference between the Core, Extended, and Ultimate plan tiers? Why should I choose Ultimate over the other plans?

  The primary differences between the Core, Extended, and Ultimate plans are related to the data brokers each plan covers. Ultimate customers get covered first when new data brokers are added to our system. When a new data broker is added, it is added first to the Ultimate plan before consideration at a later date in the Core or Extended plans. Ultimate plan customers also get [Best Effort Removals for Unsupported Data Brokers](/en/article/ultimate-plan-offers-best-effort-removals-for-unsuppoSome readers

• Does Optery work in other countries than the United States (e.g. Canada)?

  No - Optery only works for U.S. residents at this time. If you live in a country other than the U.S. (e.g. Canada), you can still create an account, and we'll notify you when we begin supporting your country.Few readers

• My profile was removed from a data broker, but the link is still showing up in Google, Bing, Yahoo, or DuckDuckGo?

  After a profile has been removed from a data broker, the link still may appear in Google's cached results for a few weeks before it ages out of their cache and is deleted. If you'd like to remove the link(s) from Google's cache on an expedited basis, you can submit the old link to your profile into Google's outdated content tool here: https://search.google.com/search-console/remove-outdated-content This is not something we currently provide with our plans, but we're strongly considering adSome readers

• Does Optery provide family plans or plans for couples or households?

  At this time a separate account needs to be created for each family member to ensure everyone is covered. This applies to both free and paid plans. We haven't built family plans into our product yet, but in the interim, we do provide 20% off discount codes for households of 2 to 3 people, and 25% off discount codes for households of 4 people or more. If one of these situations applies to you, scroll to the bottom of this page and contact Optery customer support via chat or email and we'll send you the correct code.Few readers

• Opt out coverage limitations for Radaris

  This page explains how Optery's removals plans cover Radaris. Whereas most data brokers comply with opt out requests and remove personal information about you from their web sites without much trouble, Radaris is notoriously difficult and does not fully comply with these requests. For this reason, many of our competitors do not cover Radaris. We prefer not to give a bad actor a free pass, and are continuing to pursue multiple channels to have our customers' profiles removed from Radaris.Very popular

• Does Optery provide promo codes or discount codes?

  Optery does provide promo codes for first responders, public servants, teachers, victims of domestic violence, stalking and abuse, victims of online bullying and harassment, students, and members of the U.S. government and military. If one of these situations applies to you, scroll to the bottom of this page and contact Optery customer support via chat or email and we'll send you the correct code.Few readers

• Coverage Limitations for Dishonorable Data Brokers like PeekYou, Radaris, Persopo, BlockShopper, and others

  This page explains Optery's coverage limitations for Dishonorable Data Brokers like PeekYou, Radaris, Persopo, BlockShopper, and others Whereas most data brokers comply with opt out requests and completely remove personal information from their web sites without too much trouble, some data brokers like PeekYou, Radaris, and others are notoriously difficult and do not fully comply with opt out requests. We refer to these data brokers as "Dishonorable Data Brokers". For this reason, mostVery popular

• Ultimate Plan Offers Best Effort Removals for Unsupported Data Brokers through Custom Removals Requests

  A unique feature of the Ultimate plan is customers can submit additional data broker profiles not covered by the plan, and we will make a best effort to remove the profile, even though it is not covered on our official list of covered data brokers.Very popular

• How can I change my plan tier (Core, Extended, or Ultimate), or my plan term (Monthly or Yearly)?

  Visit our Plans page: https://app.optery.com/plans Downgrade your account back to the Free Basic tier Re-upgrade your plan to your desired plan tier (Core, Extended, or Ultimate) and plan term (Monthly or Yearly) Using one of the links at the bottom of this page, send us an email or chat to ensure your original payment is refunded (so you don't get double-charged)Few readers

• How do I cancel my plan?

  You can cancel your paid plan at any time, and all future billing will stop. We do not provide pro-rated refunds for plans that are cancelled part way through a billing period. We recommend waiting until the end of your billing period before you cancel your plan to take full advantage of your monthly subscription cost. However, in all cases, our 30 day money back guarantee always applies.Popular