Optery | Help Desk & FAQ
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Plans & Pricing
How our privacy subscription plans work and how they are priced.
What's the difference between the Free Basic, Core, Extended, and Ultimate plan tiers? Why should I choose Ultimate over the other plans?
The primary differences between the Core, Extended, and Ultimate plans are related to the data brokers each plan covers. Ultimate customers get covered first when new data brokers are added to our system. When a new data broker is added, it is added first to the Ultimate plan before consideration at a later date in the Core or Extended plans. Ultimate plan customers also get [Best Effort Removals for Unsupported Data Brokers](/en/article/ultimate-plan-offers-best-effort-removals-for-unsuppo
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Does Optery work in other countries than the United States (e.g. Canada)?
No - Optery only works for U.S. residents at this time. If you live in a country other than the U.S. (e.g. Canada), you can still create an account, and we'll notify you when we begin supporting your country.
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Why should I keep my Optery subscription active on an ongoing basis?
Many of our customers want to understand the benefits of keeping their Optery subscription active on an ongoing basis. They are often curious why Optery is not sold as a one-time fee for the removals. We do see some customers activate their subscription for a few months, monitor the progress of their removals, and then cancel their plan to downgrade back down to the Free Basic tier after they are satisfied or progress has slowed. The Free Basic tier sends ongoing Exposure Reports (currently e
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Does Optery offer a Free Trial?
No - Optery does not offer a Free Trial. Instead, Optery offers a 30 day, no questions asked, money back guarantee. You can learn more about Optery's 30 day, no questions asked, money back guarantee on our Help Desk here.
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Does Optery have subscriptions for businesses to purchase plans in bulk for their employees?
Company administrators can use Optery for Business to purchase plans in bulk and for self-service employee management, billing and visibility into your organization's protection and progress.
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Does Optery provide family plans or plans for couples, spouses or households?
At this time a separate account needs to be created for each family member to ensure everyone is covered. This applies to both free and paid plans. We haven't built family plans into our product yet, but in the interim, we do provide 20% off discount codes for households of 2 to 3 people, and 25% off discount codes for households of 4 people or more. If one of these situations applies to you, scroll to the bottom of this page and contact Optery customer support via chat or email and we'll send you the correct code.
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Does Optery provide promo codes or discount codes?
Optery does provide promo codes for first responders, public servants, teachers, victims of domestic violence, stalking and abuse, victims of online bullying and harassment, students, and members of the U.S. government and military. Visit the Optery Promo Codes page for details on eligibility and discount code redemption instructions.
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Ultimate Plan Offers Best Effort Removals for Unsupported Data Brokers through Custom Removals Requests
A unique feature of the Ultimate plan is customers can submit additional data broker profiles not covered by the plan, and we will make a best effort to remove the profile, even though it is not covered on our official list of covered data brokers.
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How can I change my plan tier (Core, Extended, or Ultimate), or my plan term (Monthly or Yearly)?
You can change your plan tier or plan term at any time, and you will not be double-charged. You can save ~17% per year on the price of your account by changing your subscription billing term from monthly to yearly. Visit our Plans page: https://app.optery.com/plans Upgrade or Downgrade your account to your desired plan tier (Core, Extended, or Ultimate) and plan term (Monthly or Yearly). If you would like Yearly billing, then in the upper right of the page, make sure the "Yearly" billi
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How do I cancel my plan?
You can cancel your paid plan at any time, and all future billing will stop. We do not provide pro-rated refunds for plans that are cancelled part way through a billing period. However, in all cases, our 30 day money back guarantee always applies.
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