Articles on: Billing & Payments

How do refunds work for Custom Scans?

Optery is committed to the highest standards of customer satisfaction. As part of this commitment, we offer a "no questions asked", 30 day money back guarantee for our Removal Services subscription plans. However, our refund policy for Custom Scans works differently.

Please read on for how the refund policy for Custom Scans works:

For Custom Scans, we issue refunds at our discretion on a case-by-case basis. Optery employs state-of-the-art technology to scan for your personal information across hundreds of data broker sites. The results of a custom scan, however, can significantly vary based on the provided Profile Name, City, and State. Custom Scans can save hours of time versus searching through hundreds of data broker sites manually, but are not represented or warranted to be 100% accurate. The accuracy of Custom Scans may vary depending on a number of factors. If this is not what you expected, we do not recommend purchasing a Custom Scan. Problems with your Custom Scan? Scroll to the bottom of this page and contact Customer Support for assistance.

Updated on: 23/12/2024

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