Why don't the “How Exposed Are You” and “Protection Progress & Status” numbers match?
The Dashboard includes two separate graphs titled “How Exposed Are You?” and “Protection Progress & Status" and customers sometimes ask why the two sets of numbers don't add up. The reason is that they are based on two entirely different processes.
For example, you'll notice that while some of the statuses look similar across the two graphs, none are exactly the same:
Matched Profiles Found
Not Found / Search In Progress
and
Profiles Removed / Not Found
Removals In Progress
Removals Pending
Some customers expect that the number for "Not Found / Search In Progress" and "Profiles Removed / Not Found" should be identical. They are often similar but not always the same. The best way to summarize what "Not Found / Search In Progress" means in practice is "Not Found Yet". And the best way to summarize what "Profiles Removed / Not Found" means in practice is "Places Either We Could Not Find You Or Where We've Removed At Least One Of Your Profiles From During Your Monthly Scan / Removal Cycle". Note the difference.
Similarly, some customers expect that "Matched Profiles Found" should be the sum total of "Removals In Progress" and "Removals Pending". A Removal could still be Pending (i.e. "Removals Pending") if the "Search" is still "In Progress" (i.e. Search In Progress). In this case, "Matched Profiles Found" would not be the sum total of "Removals In Progress" and "Removals Pending".
To summarize, it is best not to expect that the two separate graphs titled “How Exposed Are You?” and “Protection Progress & Status" will add up - consider them two separate statuses drawing from two entirely different processes where none of the sub-statues are the same.
For example, you'll notice that while some of the statuses look similar across the two graphs, none are exactly the same:
Matched Profiles Found
Not Found / Search In Progress
and
Profiles Removed / Not Found
Removals In Progress
Removals Pending
Some customers expect that the number for "Not Found / Search In Progress" and "Profiles Removed / Not Found" should be identical. They are often similar but not always the same. The best way to summarize what "Not Found / Search In Progress" means in practice is "Not Found Yet". And the best way to summarize what "Profiles Removed / Not Found" means in practice is "Places Either We Could Not Find You Or Where We've Removed At Least One Of Your Profiles From During Your Monthly Scan / Removal Cycle". Note the difference.
Similarly, some customers expect that "Matched Profiles Found" should be the sum total of "Removals In Progress" and "Removals Pending". A Removal could still be Pending (i.e. "Removals Pending") if the "Search" is still "In Progress" (i.e. Search In Progress). In this case, "Matched Profiles Found" would not be the sum total of "Removals In Progress" and "Removals Pending".
To summarize, it is best not to expect that the two separate graphs titled “How Exposed Are You?” and “Protection Progress & Status" will add up - consider them two separate statuses drawing from two entirely different processes where none of the sub-statues are the same.
Updated on: 06/07/2023
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