Please send us a message with the link to your profile using the Optery Help Desk. Any additional info you provide will be helpful, but is not required (e.g. screen shots, the full name listed on the profile, etc). We will investigate immediately, and follow up with you accordingly.

Why does this happen?
Optery uses matching algorithms (similar to Google) to locate and mark your profile "Found" or "Not Found". Our matching algorithms are continually improving, but are not perfect (similar also to Google).

The most common cause of profiles being flagged incorrectly as "Found" or "Not Found", is when the person's name or identifying information at the data broker is listed with a slight variation. For example, sometimes the data broker has captured the person's age incorrectly, the middle name is omitted, or some part of the name is misspelled. Data brokers’ databases are not perfect, are changing constantly, and are primarily aggregated from third-party sources, so it is not uncommon for profiles at data brokers to have errors causing mistaken "Found" or "Not Found" classifications.

Another reason why a profile might be flagged incorrectly as "Found" or "Not Found", is when a person has moved at least once in the last 5 years. Many data broker databases are out-dated, and may have your profile listed in a different city than the city you used specified when signing up with Optery. Our matching algorithms are typically smart enough to take this into account, and search for you across different cities, but this does not work 100% of the time. This is why we recommend completely filling out your profile after you've signed up, as described on our Getting Started page.

There are many additional reasons why our matching algorithms might sometimes incorrectly flag you as "Found" or "Not Found".
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