• How does AI Processing work for generating Removals Reports and how to opt in?

  Optery provides Removals Reports with before-and-after screenshots to document removals completed for Extended and Ultimate plan customers. Learn more about Removals Reports. Customers have two options for how Removals Reports will be processed, and you can learn more about each option at the links below: Internal Processing (default setting for all users)Popular

• How does the Connected Services feature on my account page works?

  Sign in with Google allows you to use your Google Account to quickly and securely log in to your Optery account. It simplifies the login process without the hassle of remembering login credentials. In order to use this feature, your Optery email should be the same Google Account logged in on your browser. By using Google Sign in, you can access your account without manually entering your username and password, all you need to do is click Google Sign in and it will take you to your account. !Few readers

• How Optery Secures Your Data

  This page explains how Optery secures and protects our registered users' and paying customers data.Few readers

• How do I change the primary email address on my account?

  Navigate to: https://app.optery.com/account Scroll down to the section titled "Login & Security" Enter your current email address, and your new email address, and then click "Update Email" Change primary email on your Optery accountFew readers

• How to Add Multi-factor Authentication (MFA) / 2-Step Verification (2FA) To Your Account For Additional Security

  Multi-factor Authentication (MFA) / 2-Step Verification (2FA) adds an extra layer of security to help prevent your account from being compromised at login from someone that has guessed or stolen your password. In order to enable MFA / 2FA, you will first need to install on your mobile device an authenticator application such as Google Authenticator, Authy, or any other compatible authenticator app. The authenticator app will generate a new six to eight digit Time-Based One-Time Passcodes (TOTP) every 30 seconds. This passcode, also sometimes referred to as a "token", will be used at login as an additional verification that you are true owner of the account, and not an intruder.Popular

• How does Internal Processing work for generating Removals Reports?

  Optery provides Removals Reports with before-and-after screenshots to document removals completed for Extended and Ultimate plan customers. Learn more about Removals Reports. Customers have two options for how Removals Reports will be processed, and you can learn more about each option at the links below: Internal Processing (default setting for all users)Few readers

• What if I have multiple emails? Do I need to create an Optery account for each email?

  Optery removes based on the person, not the email address, so there's no point in creating multiple different Optery accounts with different email addresses. You can add additional email addresses to your account for us to scan here: https://app.optery.com/profile?tab=additional-info And you can change the primary email address you use to log in to Optery at any time here: https://app.optery.com/accountFew readers

• How do I set up a password if I created my account with Google Sign In?

  To create a password for a normal email address + password sign in after you have already created your account using Google Sign In, you must use the password reset feature. After resetting your password, you can log in to your Optery account using your email address and your new password. In this way, you can bypass the Google Sign In process.Few readers

• I've Lost My Password - How Do I Reset My Password?

  If you've lost your password or you can't log into your account, reset your password using the steps below. Visit https://app.optery.com/forgot-password Enter the email address you used to log into your account Click "Send Instructions" Check your email to locate your password reset instructions. If you can't find the email, check your Spam folder, or you might need to wait up to 10 minutes for the password reset instructions to arrive FFew readers

• How do I change the password on my account?

  Navigate to: https://app.optery.com/account Scroll down to the section titled "Login & Security" Enter your current password, and your new password, and then click "Update Password" Change the password on your Optery accountFew readers

• How do I delete my account?

  You can delete your account at any time. For security reasons, we require you to delete your own account. Log in to your Optery account Click on Account in the left navigation Scroll to the bottom of the page and then click the red button that says "Permanently Delete My Optery Account" After you confirm, your account and associated information will be deleted. This is permanent, and cannot be undone.Few readers